Reply on your business number.
Customers message your WhatsApp Business number and Nova answers in seconds, day or night. You connect it from your portal in a few clicks.
Meet Nova
One agent.
Multiple ways
to reach you.
WhatsApp. Instagram. Your website. Your app. Nova answers with the instructions and tools you set once.
7 days and $2 of AI usage free. No card needed.
One question, multiple channels
Business chat
Hi, can I check order #1042?
Nova 12:42 ✓✓Direct message
Hi, can I check order #1042?
Nova 12:42Your website
Chat widget
Hi, can I check order #1042?
Nova 12:42Your mobile app
Flutter, mobile and web
Hi, can I check order #1042?
Nova 12:42Where Nova talks
Answer customers
wherever they message you.
Nova replies on WhatsApp, Instagram, your website and your mobile app, with the same knowledge and tone everywhere. Start with one channel and add the next whenever you are ready.
Answer every DM.
Questions about your posts and stories land in your Instagram DMs. Nova replies there, so no customer is left waiting.
Your website
Add a chat to your site.
Paste one line on your website, or send it to your web developer, and a chat appears in your colours.
Your mobile app
Put Nova inside your app.
Built with Flutter? Our ready-made package adds the same chat to your iPhone, Android and web app.
What Nova knows
“Where’s my order?”
Give Nova a way
to look it up.
Your orders live in your own system. Connect it to Nova once, and Nova can look up the answer for your customer in the middle of any chat.
The same works for bookings, stock or customer records. Your developer sets up the connection, called an MCP server, and decides what Nova can see. The technical details are in our setup guides.
-
The customer asks
Can I check order #1042?
-
Nova checks your system
lookup_orderDoneRequest
{ "order_id": "1042" }Result
- status
- out_for_delivery
- destination
- Beirut
- delivery
- today
-
Nova replies in that conversation
An illustration. Your developer decides which actions Nova can use and which records each one can see.
Pricing
Start on Plus.
Grow into Partners.
Start on Nova Plus today with a free trial. Running several numbers, inboxes or brands? Tell us what you need and the Nova team quotes Nova Partners for your business.
Nova Plus
For one business starting Nova on its main channels.
$29 a month, or $290 a year, excluding VAT. Plus AI usage, billed monthly.
- 7-day free trial with $2 of AI usage, no card needed
- 1 MCP connection to your own system
- 1 WhatsApp channel connection
- 1 Instagram channel connection
- Custom agent instructions
- Nova Mini and Nova Flash models
- Custom chatbox colours
- Conversation browser with the cost of each conversation
- Install on your website and in your Flutter app
- Up to 3 team members
Nova Partners
For agencies and businesses running several numbers, inboxes or brands.
Custom Quoted for your business.
- Everything in Nova Plus
- Flexible connection limits
- Custom agent instructions per channel
- Works inside your Wati inbox
- WhatsApp coexistence: keep the WhatsApp Business app on your number
- Nova Max model, alongside Mini and Flash
- Premium support and onboarding
Getting started
Connect once.
Set the instructions.
Then test every channel.
Everything lives in one place. Change Nova’s instructions in your portal, and the very next reply on every channel follows them.
Connect your channels.
Have your WhatsApp Business or Instagram professional account ready, and connect it through Meta from your portal. For your website, copy one line into your site.
Write your agent’s instructions.
Set your business details, tone and boundaries. Choose the model that should handle your workspace’s conversations.
Connect your business systems.
Optional: let Nova look things up for your customers, such as an order status or what is in stock.
Send a message. Review the reply. Go live.
Message Nova on each channel, then read the conversation and its cost in your portal before customers see it.
Privacy & control
Your customers.
Your data.
Your budget.
- Your conversations stay yours.
- Each business’s conversations are kept in its own workspace, out of sight of everyone else. Neither we nor our AI providers use them to train AI models.
- Only your websites can show your chat.
- You choose which websites can load your Nova chat, so nobody can copy it onto a site you don’t own.
- You see what every conversation costs.
- Open any conversation in your portal to see what it cost, and set a monthly limit to keep spending within your budget.
- Your team can step in.
- When a customer asks for a person, Nova hands the conversation to your team. Reply from the Nova portal on the same channel, then hand it back to Nova.
- Your data is protected, and yours to take.
- Everything travels over HTTPS, and channel tokens and connection credentials are stored encrypted. Export your contacts and transcripts from the portal any time. If you cancel, your workspace data is kept for 90 days in case you come back, then deleted.
Questions
Before you
start your trial.
Does Nova reply in Arabic?
Yes. Nova replies in the language your customer writes in, so an Arabic message gets an Arabic reply. You can also tell Nova which language to prefer in your instructions.
Do I need a developer?
Not to get started. WhatsApp and Instagram connect from your portal in a few clicks, and the website chat is one line you paste into your site. You only need a developer to connect Nova to your own systems, such as your orders, or to add it to a Flutter app.
How is AI usage billed?
Each reply Nova sends uses a small amount of AI processing. Your portal shows the cost of every conversation, the total is billed monthly, and you can set a monthly limit so it never goes over your budget.
What are Nova Mini, Flash and Max?
They are the AI models Nova can run on. Mini costs the least per reply, Flash handles more involved conversations, and Max is the most capable. Nova Plus includes Mini and Flash, and Nova Partners adds Max. You choose the model in your portal and can change it at any time.
What is an MCP connection?
MCP, short for Model Context Protocol, is an open standard for giving AI agents tools. An MCP connection lets Nova call a server your developer runs, for example to look up an order or check stock, and that server decides which records Nova can see. Nova Plus includes one.
Which WhatsApp numbers can I connect?
A number registered to a WhatsApp Business account in Meta. On Nova Plus the number connects through Meta’s Cloud API, so it cannot be used in the WhatsApp Business app at the same time. Nova Partners supports coexistence, so you can keep using the app on the same number.
What happens when my free trial ends?
The trial lasts 7 days or until the included $2 of AI usage is used, whichever comes first. Subscribe to keep Nova answering. If you don’t, your workspace pauses and your data is kept for 90 days in case you come back.
Can I cancel anytime?
Yes. Cancel from your portal and Nova keeps working until the end of the period you paid for. Your last AI usage is billed then. Payments already made are not refunded.
Free trial
Try Nova free
for 7 days.
Every Nova Plus feature and $2 of AI usage on us. No card, no commitment.
Start free trial
Joining your company’s workspace instead? Use the invitation link your team sent you.
Talk to us
Need more
than Nova Plus?
Running several numbers, inboxes or brands? Tell us what you need and the Nova team will quote Nova Partners for you. Your message goes to nova@kockatoos.co.
Prefer to chat? Ask Nova right here, and ask for a person whenever you want one.